In The Pink Zone

If you are squeamish or do not like dark humour read no further.

One of the leaflets I received, produced by Breast Cancer Care is called Understanding Your Pathology Results, but most of us can only glean the meaning of some of the main terms. After all, the surgeon, oncologist and anonymous people in the laboratories have spent years studying human cells and what can happen to them.

When we went back to the Ladybird Suite ( pink zone ) to see the surgeon three weeks after my operation, the first item on the agenda was an examination. She pronounced the work of her colleague to be excellent; she was hardly likely to say ‘Oh my God, what on earth has he done!’ The whole area felt like a water bed, but this is normal, all those lymph fluids that were going into the wound drain bottle had nowhere to go, but eventually are absorbed – unless you are unlucky and have to have a bit of plumbing work done!

Then through the magic door into the consulting room where my daughter-in-law joined me as another pair of ears and moral support. The consultant said ‘We made the right decision to take everything away’ – she did not word it exactly like that. In layman’s terms there were lots of bits including quite a few lymph nodes.   ‘So all the cancer is gone BUT you Must / Need / We Recommend  chemotherapy followed by radiotherapy and then hormone treatment.’ WHAT!

Just because your aunt had a mastectomy years ago followed merely by tamoxifen for five years and your friend is just having radiotherapy, does not mean you will get away with it. Everyone is different and there are all sorts of tumours and grades. Basically our useful lymph nodes are also good at spreading cancer anywhere so the chemotherapy is a preventative attack. Next on the agenda was a CT scan of everything except my arms and legs to check if any cancer cells had turned up elsewhere.

No problems finding the CT place; I had already been to the blue zone for my MRI, not far from Costa Coffee and the main entrance. But somehow I couldn’t find CT. I asked at the MRI reception and she said We’re minus 1 you need to be on zero. Follow the green wall and turn left at the end, then go up in the lift. LIFT! I don’t do lifts, but luckily there was a set of stairs. There is not much drama for the CT, except you have to drink lots of water and have a canula put in your arm so dye can be injected. The scan doesn’t take long fortunately after all that water.

By the time the oncologist appointment came round it was the school holidays and Team H came to stay for the first part of their summer holiday, so my daughter could come with me. We went to town early so we could go to Marks and Spencer, actually try clothes on in the new ‘post Covid’ freedoms, though still wearing masks. Lunch out, still a novelty for me, then a stroll up the road to the hospital and back to pink zone. Oncology outpatients is down on Minus Two Floor, but strangely we were on ground level with a pleasant courtyard outside.

Our temperatures were taken ( Covid reasons ) and I was weighed and my height measured.

Warning  cancer jokes…

When my aunt was receiving treatment for secondary cancer ( yes it came back years later ) she joked to the nurse ‘Well I have discovered one thing, if you don’t eat you lose weight’ then realised the nurse was a very big girl.

The waiting room was quite nice with the usual relaxing seascapes; I thought it would liven things up if they had darker paintings like Edvard Munch’s The Scream or a few Hieronymus Bosch paintings of hell.

 We didn’t have to wait long to see the oncologist and my breast care nurse was also there for support. No one can force you to have treatment of any sort; it’s at this stage celebrities go off to live on a diet of raw vegetables and try alternate therapies. The rest of us do our best to make an informed choice and writer me likes asking questions.

The CT scan was clear, excellent news. But chemotherapy was still recommended. I asked about the base line of doing nothing; fifty fifty chance of cancer returning in the next ten years, the odds only going up by 8% with chemo. That didn’t sound much, but radiotherapy added another 7% and the five years of hormone treatment another something or other. Cancer could spread to the lymph nodes in the neck, which is exactly what happened to my aunt, though she had made it well into the new century and her eighties by then… My daughter was trying to read the indecipherable charts on the screen … Statistics don’t mean a lot, they could say forty % of patients who had no chemo died within five years, though some were in their nineties, others had heart attacks, a few got run over by a bus and one fell in a volcano doing his bucket list.

I had hardly any of the risk factors for breast cancer, so we can never make assumptions and you can never know for sure the alternative outcome. Nor can they tell you how the chemotherapy will affect you as everyone is different, except, annoyingly a guarantee your hair will fall out! What would you decide?

Yes, might as well give it a go. After I signed the consent form we went into another little room with seascapes to chat with the nurse about all the downsides and I had to decide if I wanted to book the cold cap, which may or may not stop your hair falling out.

Next on the agenda is the ‘group chat’ in the church hall opposite the hospital; learning about chemotherapy. Also a home visit by the community oncology support nurse and then start treatment on 23rd August. Everything is very efficient.

In the meantime I have been swimming in the sea and gardening and walking.

https://breastcancernow.org/

Friday Flash Fiction – 707 – Coffee Break

‘Claire, Claire, where are you?’

The back door flew open to reveal my husband dressed in his bright holiday shorts and business shirt and tie.

‘Where did you think I was, I told you we were going to fill up the paddling pool.’

‘Nice to be some…’ said Tom.

‘Come and join us later, surely you’re allowed a break?’

‘Depends how long the conference call goes on for, I just came to tell you we’re out of coffee.’

Covid had a lot to answer for, especially the idea of working from home.

‘Can’t you get it, I can’t leave the little ones with the water. Why don’t you have a cup of tea or a smoothie for now?’

Tom spluttered in disgust.

‘A green broccoli smoothie is not going to get me through that conference call… anyway you know what we always get.’

‘Okay, you stay out here and keep an eye on the hose and the children… and put your phone away.’ I dropped my voice and mouthed  ‘it only takes a minute for a child to  D.. R.. O..W.. N.’ then raised it ‘Oscaar… hose in the paddling pool not on Daddy.’

‘Don’t be long’ pleaded Tom.

‘Do you want the variety box, latte, expresso, americano…?

‘Yes, yes the biggest box they do.’

 I went upstairs, pausing on the landing to look out the window and make sure Tom had not forgotten he was in charge. The hose was now snaking out of control across the lawn. In my so called office I logged in to Coffee Zone, repeat order, multi pack, check delivery times… Yes, coffee would be here in time for his bloody conference call. What did they actually do on conference calls? Probably played X Box like my forty year young brother. I had no idea what Tom actually did at work when he went to the office every day and now he worked from home I was still none the wiser. Whatever he did he had been head hunted a couple of times and with the amount he got paid I didn’t mind spoiling him. My on line upcycling craft business hardly brought in enough to feed the dog and the cat.  

I looked at my watch, twenty minutes to get ready for the coffee. I dashed back into the garden.

‘Tom, where’s the dog?’

‘You only told me to look after the children.’

‘ZEUS, ZEuus…’

 I waved a packet of dog treats and Zeus bounded out of the herbaceous border, he was soon locked in the laundry. The children would be harder to get under control.

‘Ten minutes then indoors.’

‘But we haven’t done paddling yet.’

‘Why don’t you come in and watch Octonauts and have some parsnip crisps while the sun is warming the water. Then you can come back out after the coffee has arrived.’

With the children safely indoors I still had to find the cat, but there was no time to look. Hearing Zeus’ frantic barking I rushed back in and locked the door, the dog always heard it before me. Keeping watch through the patio door I saw a glint over the trees. 10.45am, exactly on time. The Coffee Zone Drone circled, I hoped it’s aim would be better this time. My stomach lurched as, too late, I saw a familiar black and white shape slink across the lawn then freeze as the warning siren started. The drone was higher than usual when its undercarriage opened, the large bright orange box dropped down onto the lawn, narrowly missing the paddling pool. I dashed out, but as I got close my mouth went dry. Sticking out from under the hefty box was a black tail. I knew from previous deliveries the box was too heavy to lift on my own and I was thankful to hear Tom’s voice. I turned to see him holding the cat and laughing.

He’s a quivering wreck, he doesn’t like drones does he?’

My relief was short lived, had we killed the neighbour’s cat?

‘Quick, lift the box.’

I closed my eyes. When I opened them Tom was holding up the squashed body of the shabby toy cat the children had insisted on buying from the charity shop.

FOR MORE SHORT STORIES OF ALL SORTS READ ONE OF MY COLLECTIONS

A Long Attachment

Read no further if you are squeamish, read on if you are going to have an operation or look after an operatee.

Torrential rain immediately after my operation meant helpers did not have to water the garden and I wasn’t missing much in the outside world. I wasn’t as incapacitated as I expected, but for nearly two weeks I was attached to a long tube which led to the wound drainage bottle – a contraption the district nurse said she hadn’t seen before, patients often have bags that are changed daily. A green concertina device showed if the vacuum was still intact, the same principle as syphoning petrol.

In the days when people spent a good few days in hospital after an operation they would be attached to all sorts of tubes putting fluids in and taking other fluids out; people who managed to avoid hospitals would know little about such mysteries. One of the the district nurse’s daily tasks was to measure output and replace a bottle if the suction went. Carrying this bottle, even with the handy bag sewn by a kind patient who had invented them, was like never being able to put your shopping bag down. I was also constantly forgetting it was attached. If I had known that the amount of tube inside me was about a foot long I would not have worried so much about pulling it out. Family and visitors wondered what was going into the bottle to make the ‘strawberry smoothie’ – some blood plus a lot of lymph fluid that wasn’t sure where to go after all the lymph nodes were removed. We all know about blood circulating and kidneys etc, but the lymphatic system is unfairly ignored by most of us!

This long attachment precluded any serious attempt to get dressed or try on the surgical bra and foam falsie, but haven’t half of us lived in our dressing gowns since Covid started? So what to do except sit and receive visitors, cards and flowers? I soon got bored with resting; thank goodness for the back garden, I could sneak out and do some dead heading when the rain stopped. I tried to avoid the kitchen; family were great with meals and coffee and tea for visitors, but there was a relaxed attitude to washing up and tidying the kitchen!  

The wound was sewn up with dissolvable stitches, sealed with ‘superglue’ and a hundred steri strips and to my relief the dressing stayed put for the required two weeks. The super glue allowed showering, though soaking in the bath was not recommended. The whole area stayed numb for ages and I felt like a first stage Cyborg, half my rib cage replaced by a steel plate. There are exercises to do from day one, then more after the drain is taken out and continued for ever… Lifting is forbidden to start with and reaching up for things catches you out.

I was glad to get out for walks once the bottle had gone, now there was another week to wait before going back to the hospital for pathology results.

Silly Saturday – The Other Olympics

Missing out on the Olympics, wish you were there?

Why not hold your own Olympics at home?

OPENING PARADE
TEN METRE SPRINT
OLMPIC ROAD RACE AND TIME TRIALS
ROWING
SYNCHRONISED DIVING
JAVELIN
LETTERBOX RACE – SPRINT DOWN THE ROAD TO POST A LETTER BEFORE COLLECTION TIME.
RACE WALKING – YOUR LOCAL TOWN MAY PROVIDE THE IDEAL COURSE.
CONSULT YOUR DOCTER BEFORE ATTEMPTING THE AROUND TOWN MARATHON
FURNITURE CLIMBING IS ONE OF THE NEW EVENTS AT THE 2021 HOME OLYMPICS
GOOD LUCK EVERYONE

The Long Corridor

If you are purposely going into hospital for an operation, perhaps purposefully, elective, not elected… you will probably be filtered through the system with all the operations for that morning, afternoon or day; so make sure you get the right operation and don’t assume the time on your letter has anything to do with the actual time you meet your doom go to the theatre.

The basic procedures are much the same for all of us and after our many lockdowns and isolations at least we get to talk to lots of people and answer lots of questions, again, from nurses, anaesthetists and surgeons. This is your opportunity to remind the surgeon which side they are doing. You can also mention to the anaesthetist that documentary you saw thirty years ago about patients who wake up during their operation, but can’t alert anyone because their eyes are taped over and they are paralysed. Point out this is in the notes on general anaesthetic under Rare Risks AWARENESS, just above Very Rare Risks DEATH. Anaesthetist reassures you that there is only a very slight possibility of waking up, just wave your arm if you do. You have more chance of being involved in a road accident on the way home… reminding you of something else to worry about. Of course, there is also a very good chance of waking up at the right time in the recovery room.

In this long corridor of waiting rooms and little consulting rooms and long waits, at some stage you will have to change into a hospital gown, tight black stockings which are hard to pull on ( ladies, you needn’t have worried about shaving your legs after all ) and your dressing gown and slippers, which hopefully you haven’t forgotten to bring. Then you realise the overnight bag you brought isn’t big enough for all your street clothes.

When I went for my interview with the breast care nurse the week before, she produced the consent form for me to sign and it said mastectomy left hand side ‘NOoo, it’s the Right side’

‘That’s funny, only the second time that’s happened to me in twenty years, I’ll do a new form.’

Because I was slotted in at an earlier date I hadn’t met the surgeon who was going to do my operation. He asked if I was happy for him to examine me or did I want a nurse present. I thought hmm, not worried about being molested at my age, but I just said ‘No, that’s fine.’ I was tempted to add ‘well you will certainly be the last chap to play with that breast… ‘ I did add ‘…as long as you know which is the right side, which is the right side…’ He did some drawing with his felt tip pen, saying don’t worry, it will come off.

The worst part was being back in the waiting room in the middle of the afternoon with no food since 7.30am and no water since 11am and more waiting; there were not many patients, but they all seemed to go before me...

Then at last yet another nurse comes to collect me, my bags are confiscated secured and tagged. Now the long walk to the theatre, the walk down long corridors, this is why you bring your slippers. It was a relief to get moving and stretch my legs and interesting seeing all the secret parts of the hospital. Everything is blue; corridors, doors, uniforms, scrubs…

These days patients wear masks as well as the medical staff, so naturally I was wearing my favourite mask to get Brownie points. My last general anaesthetic was in 1978 and most of those involved tonsils or teeth. I had all my caesareans with epidurals and some hand surgery under local anaesthetic, so I didn’t miss out on what was going on…

Destination anaesthetic room, next door to Theatre Number One; the nurse let me peer through the porthole where people in blue scrubs were getting everything ready; all that just for me! My elderly neighbour who had the same operation a year ago had reassured me that being an anaesthetist is an actual job, an important job and my friend who watches all the hospital programmes said they look after you all the way through the operation!

Everyone who has an operation will tell you that they put the canula in, put an oxygen mask on and tell you to take some deep breaths, next thing you know you wake up in the recovery room. I kept taking the deep breaths and I was still wide awake, it wasn’t working! Then the anaesthetist said ‘Okay, I’m going to start putting the drugs in now, first the pain killer, tell me when you feel funny.’

It was a lovely warm glowing feeling and then…

Life in the Third Decade.

Whether you consider it started at the twelfth stroke of midnight, first of January 2020, or a year later, I think we can all agree the third decade of the Twenty First Century has not started well. But even if we have lost loved ones, friends or fellow bloggers, life inevitably goes on, though ‘normal life’ still seems a long way off. My life took an unexpected turn a few weeks ago when I was diagnosed with breast cancer; treatable and curable, so at my age ( not that I’m that old… ) can’t complain! It IS tragic when young mothers get the more aggressive forms of breast cancer, it is tragic when any young person or child has cancer, life is not fair and none of us know the rules of the game…

In the space of a few weeks I have entered the system, had all sorts of tests and my operation brought forward. The NHS has come up trumps, but it is true that breast cancer has had a lot more attention and research devoted to it than other cancers. It is also true that if you have other undiagnosed chronic conditions you are not funnelled so swiftly and kindly onto a pathway.

Many of us have tests of various sorts over the years with all the wonderful magic waves, magnetism, ultra sound that exist these days, then feel a bit guilty when it turns out nothing is wrong, you were just anaemic or it was just a pain, nothing serious.  Then one day the atomic super scanner does find something; to say it’s unexpected is not true. I have lived with cancer all my life, brought up on the stories of my grandmother, who died of bowel cancer at 56 when I was little; the only grandchild she would get to meet. My grandfather had died suddenly the year before, also 56. A short time before, he had been saying how good life was, with lovely little me and my grandmother returning from hospital after a ‘successful’ operation. Family legend has it that Grandma ‘gave up’ after losing her husband; the reality was that there was no cure for bowel cancer then. But it is true that my mother walked into her mother’s bedroom one day when she was undressing and saw lumps on her body. She was shocked that her mother had not told them or gone back to the doctor. I seem to have always known this story with its vivid image of cancer bursting out all over the place.

 Few modern women can be unaware of cancer, expecting or fearing our wombs, ovaries or breasts to be invaded at any moment, not to mention all the other parts of our bodies. I am not a doctor or scientist, but the simplest explanation I have read is that it would be a surprise if people and other creatures did not get cancer; our bodies are a mass of living cells designed to constantly reproduce, sometimes they go awry. When my aunt in her seventies sailed through her mastectomy I said I would never be afraid of having one; my mother had a mastectomy in her nineties and took it in her stride, living long enough to die of old age. With my father dying of leukaemia and my sister surviving cancer a long time ago I have glibly assumed it was just a matter of when, not if I would get cancer. Humans are living long enough to increase our chances of succumbing; there are no magic bullets because there are a multitude of cancers, lots of people get better or have a long remission, others don’t. I have no more right to survival than anyone else, only to not cause my family any more stress after losing their father nine months ago. The Game of Life is strange; a local friend has just had a mastectomy and my old school friend was having breast surgery the day before I got my diagnosis, I am certainly not alone.

Warning Cancer Joke

Doctor: ‘I’m sorry to have to tell you the tumour is malignant.

Patient: ‘Oh thank goodness, I was worried it was cancer.’

And more irreverent thoughts…

Daughter on phone trying to sort out my iPhone account…   Me:  ‘Just tell him I can’t sort out my phone cos I’m a widow and I’ve got cancer’–  Yay, now I have two reasons for not doing things…

Yes there are plenty of positives. I can’t go to the camera club AGM as I’m isolating ready to go into hospital on Friday – oh hang on, roadmap delayed, AGM will be on Zoom, I can go…

Our family has a tradition of feeling guilty, about pretty much everything and now a weight of guilt has been lifted off my shoulders. I can hold my head up high and look others in the eye. No longer feeling guilty for going around being healthy while others have so many medical burdens to bear.

How lucky that my younger son and his fiancée have given up their rented home and are moving in with me this week as part of their plan to be in a better situation to buy their own place. Their planned seaside break next week has turned into being carers, not so lucky for them…

My NHS daughter will be organising her brothers and the NHS as she did last year; as she is a physiotherapist she will make sure I do my exercises.  

It has rained a great deal, summer solstice was a wash out, but at least my garden won’t need watering for a little while because…

As I am having lymph nodes taken out as well there will be lots of things I can’t do with my right side like gardening, cooking, housework… More importantly maybe I won’t be able to type much – good excuse for blogging being erratic, though perhaps I’ll post lots of pictures.

To go with my garden pictures here’s my favourite happy garden tune ‘English Country Gardens’, an old folk song arranged for the piano by Australian Percy Grainger and played with gusto in this original recording.

Percy Grainger & Eugene List play Grainger “Country Gardens” – YouTubehttps://www.youtube.com/watch?v=T8cBGRiQwlU

Cyber Cecurity and Digital Disasters

Worried about WordPress Block? Perplexed by Pressword? Digital life at Tidalscibe Towers is far more complicated, it’s a wonder you are reading this at all.

Warning, technical geniuses may be offended by the use of inappropriate technical language in the following item.

Thanks to the easing of the Covid roadmap and visits from Cyberson 1 and Digidaughter, a few problems have been ironed out. I can now post and edit my blog from the BIG computer with the BIG screen – old television. I can write in the relative calm of Microsoft Word and cut and paste, I can add links. Actually, it turned out I got just as many Likes for blogs cobbled together on the iPad with bits and blocks, prose and pix dancing up and down the screen or disappearing.  I am aware that the late Cyberspoue’s love of computers and digital technology, preferably second hand, meant our house had a higher than average digital delight rating, which was fine when he was my happiness engineer; more hands on than the WordPress Happiness  Engineer… But now I do at least have more than one device to access the internet portal. I imagine bloggers all over the world; some in control rooms NASA would envy, others sitting in bed with their smart phone, which are you dear reader?

I thought my old android phone, bought by Cyberspouse from Dave at work and passed on down to me, was finally giving up. Then through a process of brilliant deduction, seeing a detached wire at the end of the charger cable, I looked in the dreaded drawer of wires and found a spare charger. But by then the seed had been planted that I should have an iPhone which could form some sort of incestual relationship with the iPad. We only bought the iPad so we could Facetime Team G when Cyberson 1 was posted to the USA for three years. They’ve been back for one year so the iPad is probably due to go to a museum soon…

Cyberson 1 decided to buy me one with his pocket money when they were here at half term, but the model we agreed I would like was not available locally, so he then had to check with his sister if she would be able to set it up if he ordered from Amazon. Yes.

The phone arrived and I was ready with the secret code to give the delivery man. Next day Digidaughter arrived and we were she was ready. Of course my old sim card was too big so she phoned up Tesco to send a new sim card so I could keep my very basic Tesco account and my phone number… not that I ever phone anybody with my mobile or tell them my number…

A few days later, on my own again,  I came home and saw a Tesco leaflet amongst the mail and nearly threw it in the recycling bin, then realised this big piece of paper contained a minute piece of magic. I have never actually put in a sim card, I wouldn’t be much good as a spy or criminal constantly changing phones. But we had done a mock run through and I had a link to the ‘how to’ youtube video. All I had to do was not lose the wire tool or drop the minute sim card…

What are your favoured devices for writing your blogs and posting on WordPress? If you have a mobile phone do you use it to phone people or to look at Facebook and take photos to post on Instagram?

Silly Saturday – Not the News

If you have been worrying about the fate of the stolen gold rosary that Mary Queen of Scots took to her execution, I’m afraid there is no news except for this exciting development…

POLICE have released photos of two ladders thieves used to break into a historic castle and steal treasures worth more than £1 million.

Officers are hoping someone will recognise the ladders which were used to gain access to Arundel Castle last month.

I cannot show the picture of the ladders here in case some readers are offended, but here is a link

https://www.theargus.co.uk/news/19345832.arundel-castle-theft-police-release-photos-ladders-used-thieves

In breaking news police have released cctv footage of someone they wish to question.

Someone else in the news was Barbie who has decided to set her fans a good example of helping the environment by wearing upcycled outfits – clothes made by herself from charity shop bargains and fabric finds in the rag bin. Barbie is a talented seamstress despite her congenital rigid hand condition.

Lounging Around

In a Heathrow hotel conference room the tables were scattered with a host of battery operated furry creatures; this apparently was to ‘break the ice’. British Airways was paying for our catering company to attend a course of several events on passenger service, quite amusing as British Airways needed to learn about passenger service, not us – in my opinion. It was we who had to soothe the troubled brows of passengers by the time they had made it to the business class or first class lounges.

We didn’t need the ice broken as we were already relaxed and chatting to friends and fellow staff we hadn’t met before; a good chance for a natter without being interrupted by passengers. Being paid to have a day off with coffee and lunch instead of being at work, what was there not to like?

My first job as a lounge hostess had ended when the Qantas Lounge ceased to exist and Qantas moved over to Terminal Four. The lounge was now British Airways, used for flights to the USA and unless you noticed the kangaroos on the glass screens you would never know. The first class lounge became the quiet area and first class passengers had their own little lounge downstairs – at least they didn’t have to cope with the awful lift. We now worked for a much larger catering company who were subcontracted to work for a variety of airlines. Our new uniform consisted of a comfortable blouse and elasticated skirt which adapted itself to any figure, the fabric design was a multi coloured jigsaw pattern which also hid a multitude of sins. The navy jacket made it look quite smart, but my younger son was horrified and said ‘You’re not going wear that on the bus are you!’ On the bus and anywhere on the airport, we could easily spot who else worked for the same company, though the chaps wore white shirt and grey trousers with just a tie in the zingy pattern.

A cleaning company was also contracted to work alongside us, ‘Airspeed,’ a contradiction in terms for some of their staff, such as the lugubrious Raymond who became a permanent fixture. On the front desk a variety of British Airways staff rotated, some very efficient and passenger orientated, others not quite so; they provided us with great amusement, but probably not the passengers. One was an alcoholic who had easy access to the two bars and liked ‘orange juice’. His announcements when he called the flight were most entertaining; his exhortations not to leave anything behind and have passport and ticket ready came with colourful warnings of what might happen if you did not. Another staff member was always on the phone and her easily heard telephone conversations were interesting, with the added frisson of worrying if the passengers were listening. One morning I heard her say within easy earshot of passengers ‘We’ve got a right load of trailer trash in here today.’

The passengers were lovely friendly, polite Americans who said ‘Thankyou Maam’ plus an assortment of Brits and others.

The first manager we met said he was ‘running eighty per cent Pilipino’ and without the hardworking Pilipinos I imagine the lounges wouldn’t have run at all. We didn’t see this manager often and he hardly spoke to me until he discovered it was my husband who was the licensing officer for Heathrow and he needed to be interviewed by him to get the licence for the lounge to serve alcohol.

Our immediate manager was an Indian bundle of energy who had his own unorthodox way of running things, which worked with our wonderfully mixed staff. He was never without his large diary and mobile phone; if anyone was off sick, or needed to change shifts he was on the phone and in seconds had a replacement. There were always people happy to do overtime or do him a favour because he would help them out in turn. Some of the Philipinos worked every day without a break and saved all their holidays and days off to go ‘back home’ for three months each year, often investing their savings in property in the Philippines. Some staff were supporting all sorts of family members and needed the extra money, while others obviously preferred being at work to being at home. Heathrow airside and no doubt any big airport, is a world of its own, cut off from the rest of the world.

I started off with no intention of doing overtime or being whisked off to other lounges and terminals, but gradually I found myself doing just that and discovering that each lounge and airline could be very different… but that’s for another blog.

And what of our passenger service course? We also enjoyed a dinner out at another hotel where we had to rate the service and one to one coffee, cake and chats. They were asking us for our opinions, taking down all our suggestions for improving life for us and the passengers. None of our suggestions were ever acted on , but at least we had had fun.